Shipping & Returns
Last updated: June 2026
This page outlines our general shipping and returns practices. Specific timelines and procedures may vary slightly depending on the marketplace platform (such as Walmart, Amazon, or eBay) through which an order was placed, as each platform has its own order management and return process.
1. Order Processing
Orders are typically processed within 1-2 business days of confirmation. Processing times may be slightly longer during periods of high order volume or for items that require additional preparation.
2. Shipping
We aim to ship all orders promptly using reliable carriers. Estimated delivery times will be provided at checkout or through the marketplace platform where the order was placed. Once an order ships, a tracking number will be provided whenever available.
- Shipping costs and delivery estimates are calculated at checkout based on the destination and shipping method selected.
- We currently ship within the United States.
- Delivery times are estimates and not guaranteed, as they can be affected by carrier delays outside of our control.
3. Order Issues
If your order arrives damaged, defective, or different from what you ordered, please contact us as soon as possible at info@shoplyhubusa.com with your order number and a description (and photos, if applicable) of the issue. We will work with you to resolve it promptly, in accordance with the relevant marketplace's policies.
4. Returns
We want you to be satisfied with your purchase. If you wish to return an item, please review the following general guidelines:
- Returns are generally accepted within 30 days of delivery, unless otherwise stated for a specific item.
- Items should be returned in their original condition and packaging whenever possible.
- Return requests should be initiated through the marketplace platform where the order was placed, following that platform's return process.
- Some items may not be eligible for return due to their nature (such as personal care or hygiene products); any such exceptions will be noted in the product listing.
5. Refunds
Once a return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed through the original marketplace platform and payment method, typically within a few business days, though processing times may vary by platform and payment provider.
6. Exchanges
If you received the wrong item or a defective product, we are happy to arrange a replacement where possible. Please contact us at info@shoplyhubusa.com to discuss exchange options.
7. Contact Us
For any questions about shipping, returns, or a specific order, please reach out to us at info@shoplyhubusa.com. We aim to respond within 24 business hours.